Support details
For customer account questions, use the secure message route inside your portal where possible.
Support
Contact Aradak
Ask about the housing-readiness pathway, customer support, privacy or a complaint.
Response expectations
The team reviews enquiries in order, checks the relevant consent and privacy requirements, and responds with the next available step. Do not send passwords, full bank details or unnecessary identity documents by ordinary email.
Privacy and complaints
Read the privacy notice or customer account terms. Customers can use the complaint route after signing in.