Common questions

Aradak helps households organise their housing needs, assess readiness information, prepare practical next actions and communicate with a human support team. It does not allocate housing or make final eligibility decisions.

The assessment organises the information you provide about your household, housing position and affordability picture. It can produce a readiness score, report and action plan for guidance. A person reviews important decisions.

No. A readiness score is guidance, not a lending, tenancy, allocation, eligibility or housing decision. It does not create an entitlement, reservation or guarantee.

Depending on your pathway, Aradak may request proof of identity, proof of address, income evidence, savings or deposit evidence, household-needs evidence and other relevant information. Uploading is optional at first, but evidence may be needed before an assessment can be completed. Staff can request additional documents where justified.

Where relevant, an authorised Aradak reviewer may check identity, address and risk information using the internal review process. Additional sanctions, PEP, adverse-media, source-of-funds or source-of-wealth checks may be recorded where needed. Aradak does not claim that an external KYC provider is active, and automated tools cannot approve or reject you.

Aradak uses authenticated access, role-based permissions, audit records, consent tracking and secured cloud storage. Documents are restricted to you and authorised reviewers. We explain how information is used in the privacy notice and retain it only as needed for the stated purposes and legal duties.

The Phase 1 readiness and guidance pathway does not require an activated payment method. Any future payment feature would need separate provider, terms, legal and operational approval before activation.

A match is a reviewed support option, not an automatic referral or promise. Aradak considers the information you provide, obtains relevant consent before sharing information and keeps a person involved. You decide whether to take the next step.

Public visitors can use the support details on the contact page. Customers can send a secure message from the portal. Contact support@aradak.com and do not include passwords, full bank details or unnecessary identity documents.

Customers can use the complaint and privacy-request routes in their account. Public visitors can contact support@aradak.com and identify whether the message is a complaint or privacy request. Aradak records these requests for human review and explains the next step.